Tab cab booked and confirmed on 4th aug at @9.15 pm for pickup from Andheri est did not provide cab details and repeated follow up calls assured that SMS will be sent in 5 to 10 minutes but did not come.no responses, no information at all!
Had to go by a private car ultimately.
This is not expected from reputed service provider, he needs to address the problem, at least respond to customer to make alternative arrangements if they are unable to provide the service promised. Reputation is at stake.
8/4/2013 12:51:23 PM
I had booked a Tab cab at 6.06 pm on 21st July 2013 for a drop to the airport at 4.30 am in the morning from my residence in Ghatkopar.I was assured of the booking as per my telecon with the call centre guy of TAB CAB and received an SMS confirming the same with a booking reference A072204927.It said that I would be provided with driver details and his number 45 mins prior to my departure.
Waiting for the same I got no reply till morning 4 .am and a bucket of problems awaited for the next an hour or so.
I called TAB CAB once again at 022263636363 regarding my cab and the current status .I told about my plight to the person who attended the call as I had a flight for which I had to reach the airport till 5.15 at the maximum .I got a reply that since there were no cabs available now they had not given me any SMS and they were trying to make arrangements till 4.50 .I obviously was getting late so shouted for the inconvenience and told him to have atleast informed me or texted me that no cabs were available in advance.In that condition I could have managed to make some alternate arrangements for myself. On this the guy on the phone said ,they don’t have any service of calling back to the customers or even informing them through text .
I was dejected as it was raining heavily and I had no arrangements for myself for making it to the airport even after booking a cab in advance , I thought of speaking to a senior guy at the TAB CAB centre for help as I was on the verge of missing the flight, I had to reach the airport by 5.15.The guy at the call centre said he was transferring the call but after 2 mins of holding the same guy spoke ,saying he was trying to make an alternate arrangement and his senior would call me within 10 minutes.
It was obvious that I was being given false hope and there was no Cab to help me out .In this case if I was to wait for any further calls or arrangements I would have missed my flight.
Obviously I got no calls or any replies till 6.45 in the morning for any arrangement or for any apology.
In this case, is this what is expected from prepaid cab services???
- What if I would have missed my flight?
- Who was responsible as I was mentally tortured in that 45 min tenure?
- Why didn’t they inform me well in advance if they were not having any cabs?
- I got no calls as expected by TAB CAB as he told me in the conversation ,but even though I would have got an apology call who would have been responsible for the plight I had to suffer ,even more had I missed my flight ???
So in order to make TAB cab realise their mistake and to improve on their customer service parameters I want to file a case against TAB CAB service.
7/25/2013 9:51:47 PM