Vijay's Meru Cabs Review
"I had to travel Innovation film city in Bangalore with my family. Booked Cab one day in advance. Confirmed the destination, approximate cost and willingness to provide cab to that destination as I had a bitter experience with OLA cab previous day which made postpone my plan. Customer care agreed for everything and confirmed booking. 15 mins before my start time next day, I receive an SMS stating Cab driver cancelled my booking. Cab driver said, he car do not have permit to travel the location. I should have booked my cab in Meru Flex. Customer cares response is to make another book and wait for the cab. Meru app shows no cabs being peak hours (8:00 am). When I started shouting at customer, they politely respond that they have registered a complaint, but I was on peak of frustration as to whom/why am I speaking these stupid guys. 2nd day I had to post pone my trip because of these Meru Cab. I hired a private taxi round trip on the 3rd day and took my family to film city. Worst experience with Meru Cabs, they just ditch at the right time. They behave as if an agent between Customer and Cab drivers. Its almost 10 days since I have returned but still could not control myself when I think about Meru"
on 6/2/2016 7:18:56 AM