Cab service booked for 2:15 a.m. June 4/2015, Driver "Sameer", Car No.MH-14-4707...Complaint against Driver.
At 2:25 am I called the driver, he had landed about 2 kms away from my address. Finally he arrived at 2:40 am. When I questioned him about the delay, he rudely argued with me and humiliated me by saying...aap honge customer, lekin mai bhi iss gaadi ka malik hoon ! I was quiet. He then took off furiously and took a longer route. I questioned him about that, he again argued in a very brutal tone, and then to my surprise, he stopped the vehicle, and refused to drive. He then ordered me to get out of the car and was in the process of removing my bags. I stopped himand refused to leave the car. I was getting late for my journey to the Pune airport, and we had stopped in the middle of nowhere on Nagar Road, time was nearly 2:50 a.m., and no rickshaw available. He called Wing's office and complained about me. I too discussed with your operator and he somehow talked the driver into taking me to the airport.
this was my 2nd experience with Wing's.
I had engaged your cab service on Mar.25th for the same time, and had received very good service by the then assigned driver.
If your company is ambitious in being successful in competition, you will have to do something about Sameer. He has a bad attitude, insults customers, humiliates them and also drives at 80 plus k.m./hour in Kharadi area. I do not think any sensible person would tolerate this kind of behaviour. Would you ?
Next time I shall have to seriously think of using Wing's service.
6/7/2015 9:54:01 AM